Commercial Business Development Representative
- PRINCIPAL ACCOUNTABILITIES (SUMMARY)
Reporting directly to the Supply Chain Manager, the Commercial Business Development Representative is in a developmental role to assume responsibilities within the Supply Chain role and or the Merchant Business Development function of PCNA. The incumbent is responsible for completing a comprehensive training program encompassing familiarity with key functions of the company to include: Flaking, Drumming, Warehouse, Bulk, Bottling, Laboratory, Supply Chain, Logistics, Import and Export and Product Surveys. Employee becomes responsible for timely and accurate execution of all customer orders for Merchant Market and Services business. A Commercial Business Development Representative must understand the specifics of products they represent as well as the business needs of the customer. The CBDR must possess a comprehensive understanding of the PCNA Enterprise Resource Planning (ERP) system and will produce and analyze reports as needed. Additionally, the CBDR collaborates with various departments such as Sales, Lab Services, Operations, Logistics, and Accounting.
III. POSITION REQUIREMENTS
Education, Credentials, Licenses:
B.A. or B.S degree in a Technical or Business related discipline or equivalent combination of experience and education
Kind & Length of Experience:
- 2-5 years of demonstrated experience in a high transactional volume customer focused role with emphasis on order fulfillment and customer satisfaction.
- Bachelor’s Degree in a technical or business related discipline, or equivalent combination of experience and education.
- Excellent organizational skills and able to handle multiple priorities
- Effective written and verbal communication skills
- Flexible and able to change direction as needed or requested
- Enterprise Resource Planning (ERP) data entry or system experience
- Efficient with computer skills and Microsoft Office products
- Able to meet deadlines
IV. PERFORMANCE MEASURES AND STANDARDS
- Accurate and timely order entry
- Allocation of product to orders and inventory
- Understand specific customer requirements
- Communicate effectively both externally and internally
- Procurement of raw material
- Schedule and plan production
- Prepare Purchase Orders
- Create Invoices
- Analyze or produce reports for business leaders and others
- Other duties as assigned
- Orders invoiced within 24 hours of shipment
- Receipts entered within 24 hours of activity
- Invoice Accuracy
- In your absence you are to ensure that the tasks assigned to you are adequately covered by trained personnel. You are responsible to communicate and work with your manager to ensure your workload is covered when you are out.
- Share customer information/product risk information, including:
- Appropriate end uses and safety hazards; and
- Other requests as appropriate;
- Where relevant, enforce blocks on products until customer is “qualified” by determination of appropriate use or ability to safely handle Peter Cremer NA’s product(s);
- Initiate management of change (MOC) for new products; and
- Send updated SDSs to the EHS&S Department.