Providing the best quality customer service sometimes requires going beyond the normal routines.
Many times, what starts out as routine servicing can turn into special projects that require creative utilization of resources, staff, and equipment. A great example of how we’ve accomplished this at Cremer North America is in our recent case study, where our laboratory used some special personnel rotations to deliver a rapid turnaround for a customer.
The keys to success
When you provide custom, innovative solutions, it’s crucial to always be flexible and adaptable. This is how each department is positioned to respond to all unique customer requests.
Another big factor in being able to consistently meet these demands is by having a team of experts who enjoy a challenge. Each department consists of staff members who thrive on creating solutions by understanding each customer’s situation, logistics, and specific needs. When you add all that up, you have a team capable of delivering results on time and on budget.
Working safely and responsibly every day
Having the adaptability to keep up with the specific needs of each customer would be incomplete without a commitment to safety and environmental responsibility, both of which we take as seriously as possible.
In addition to creating custom solutions, one of our most important initiatives is to operate safely.
This includes considerations for both our personnel and facilities where we uphold many important safety practices and guidelines. We adhere to these industry and local standards and are committed to work to continually enhance and adapt our policies and procedures.
These efforts make our ability to meet customer requests something we are proud of. As a team, we not only accept every unique challenge head-on, but we do so responsibly, and have fun at the same time.
For more information, visit www.petercremerna.com.